All domestic orders are shipped via USPS. Depending on the service you select, your order can take as little as 1 business day and as long as 14 business days to arrive to you.
Please allow up to 4 business days for your order to be processed, though almost all items are processed within 1-2 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the buyer and since customs policies vary widely from country to country we cannot predict what they may be. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
By law, Bija Malas must declare all items at their full price and cannot alter this amount to decrease international custom fees.
New, unused, undamaged, and unworn items may be returned within 14 days of delivery for a full refund. For exchanges or store credit only, we are able to accept items received up to 40 days after purchase.
Shipping costs for returns or exchanges are the sole responsibility of the buyer, unless the return is a result of our error (you received an incorrect or defective item, etc.). It is the purchaser's responsibility to return items in sufficient packaging to keep the items safe on their return.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you live in the United States, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The nature of a natural fiber mala is that it can break eventually. If your mala breaks within 40 days of delivery, we will restring it for you at no charge. After 40 days of delivery, there is a $30 mala restringing fee. Unfortunately, we are not able to restring malas that are not Bija Malas malas. If your mala has broken and you'd like to send it back for a restringing, please contact us via the contact page on this site, or via email to email@example.com.
Any questions? Contact us here, or send us an email at firstname.lastname@example.org